Digital transformation is sweeping the insurance landscape, and insurance leaders everywhere are being asked to pick up the torch of modernization efforts for their companies. Conversational AI is an essential part of an insurance company's digital arsenal as they play for modernization because it allows them to intelligently automate mission-critical components of their enterprise for increased customer satisfaction and employee engagement. But what is Conversational Artificial Intelligence (AI)? Conversational AI is the application of learned patterns in historical conversation data in order to provide a human-like dialogue for your customers whether via text or voice – sans human involvement. In essence, conversational AI uses natural language processing (NLP) and natural language understanding (NLU) to communicate with users in a natural way using human language instead of computerized speech patterns.